Contact Us

The Ordinary provides customer assistance for products, orders, delivery, returns, payments, and privacy requests.

Customer service hours

Monday to Friday, 9:00 AM–5:00 PM PDT, excluding public holidays. Messages received outside these hours are reviewed on the next business day.

How to reach us

Email joshuamkirkland@gmail.com or call (414) 377-5591. For order help, include your order number, the email used at checkout, and a concise description of the request. Do not email complete payment-card information.

Returns and written notices

Contact us before mailing a return so we can authorize it and issue a prepaid return label or equivalent free return arrangement. Formal mail may be sent to 711 W Main St, Madison, Indiana, 47250, United States.

Merchant contact details

The Ordinary
Email: joshuamkirkland@gmail.com
Phone: (414) 377-5591
Address: 711 W Main St, Madison, Indiana, 47250, United States